1. GENERAL INFORMATION
The owner of this website, www.islasurfschooltenerife.com (hereinafter referred to as the Website), is Jonathan Méndez Peraza, holder of Tax Identification Number (NIF): 78.556.795-L, whose contact details are:
Address:
Calle La Marina, 8, 5th Floor
38400 Puerto de la Cruz
Santa Cruz de Tenerife
Spain
Telephone: +34 626 455 630
Email: isla.surfschool.tenerife@gmail.com
This document (together with any documents referred to herein) governs the terms and conditions under which this Website (www.islasurfschooltenerife.com) is used and under which products and/or services may be purchased (hereinafter referred to as the Terms).
For the purposes of these Terms, the activities carried out by Isla Surf School Tenerife through the Website include:
Before accessing, browsing or using this Website, Users must have read the Legal Notice, the General Terms of Use, the Cookie Policy, and the Privacy Policy of Isla Surf School Tenerife.
By using this Website or by purchasing or requesting any product or service through it, the User agrees to be bound by these Terms and by all documents referred to above. If the User does not agree with these Terms, they must refrain from using this Website.
These Terms may be amended at any time. Users are responsible for reviewing them whenever they access or use the Website, as the version in force at the time of purchase shall apply.
Should Users have any questions regarding these Terms, they may contact Isla Surf School Tenerife using the contact details provided above or through the Website’s contact form.
2. THE USER
Accessing, browsing and using the Website grants the status of User (hereinafter referred to individually as the User or collectively as the Users) and implies full acceptance of these Terms and any future amendments, without prejudice to the application of any mandatory legal provisions.
The User agrees to make proper use of the Website. This includes:
The User declares that they are at least 18 years old and have the legal capacity to enter into binding contracts through this Website.
This Website is primarily intended for Users residing in Spain. Isla Surf School Tenerife does not guarantee compliance with the legislation of other countries and accepts no responsibility arising from access to the Website from outside Spain. Likewise, the Company does not guarantee the provision of services outside Spain.
The User may conclude the purchase agreement with Isla Surf School Tenerife in any of the languages in which these Terms are available on the Website.
3. PURCHASE PROCESS
Registered Users may purchase products and/or services through the Website using the procedures and payment methods made available.
To complete a purchase, Users must follow the online purchasing process available at www.islasurfschooltenerife.com, during which one or more products and/or services may be selected and added to the shopping cart before clicking “PAY NOW”.
During the purchase process, Users will be required to provide and/or verify the requested information. Before completing the payment, Users may modify the details of their purchase if necessary.
After completing the order, the User will receive an email confirming that Isla Surf School Tenerife has received the purchase request or booking (order confirmation). Where applicable, the User will also receive a further email confirming that the purchased service has been confirmed. Such information may also be made available through the User’s personal account on the Website.
Once the purchase process has been completed, the User agrees to receive an electronic invoice, which will be sent by email and, where applicable, made available through the User’s personal account. If preferred, the User may request a paper copy of the invoice by contacting Isla Surf School Tenerife through the Website or using the contact details provided above.
The User acknowledges that, before placing an order, they have been informed of the specific conditions applicable to each product and/or service, including, where appropriate, its name, price, components, weight, quantity, colour, description, characteristics, method of delivery or provision of the service and any associated costs. By completing the purchase, the User expressly accepts these specific conditions.
Communications, purchase orders and payments made through the Website may be archived and stored in Isla Surf School Tenerife’s computer systems as evidence of the transaction, always in compliance with applicable security measures and data protection legislation, including Regulation (EU) 2016/679 (GDPR) and Spanish Organic Law 3/2018 on the Protection of Personal Data and Guarantee of Digital Rights.
Unless expressly stated otherwise, Isla Surf School Tenerife is not the manufacturer of the products offered for sale on the Website. Although every effort is made to ensure that the information displayed is accurate, product packaging, materials or components may contain additional or different information from that shown on the Website. Users should therefore also consult the information provided on product labels, warnings and instructions.
The User acknowledges that the Website may display certain third-party services for informational purposes. These services are not provided directly by Isla Surf School Tenerife but are contracted and delivered by independent third-party providers.
4. AVAILABILITY
All bookings received by Isla Surf School Tenerife through the Website are subject to the availability of the requested services and to the absence of circumstances beyond the Company’s control (see Section 9 – Force Majeure) that may prevent the services from being provided.
If the requested service is unavailable or cannot be provided, Isla Surf School Tenerife will inform the User as soon as possible and will refund any amount already paid.
5. PRICES AND PAYMENT
All prices displayed on the Website are shown in Euros (€) and include all applicable taxes, unless otherwise required by law.
As Isla Surf School Tenerife provides services rather than physical goods, no shipping costs apply.
Prices may be updated at any time; however, any changes will not affect bookings that have already been confirmed.
The following payment methods are accepted:
Payments are processed through secure SSL (Secure Socket Layer) encryption to ensure the confidentiality and security of payment information.
Credit and debit card payments are subject to authorisation by the issuing bank. If payment is declined, Isla Surf School Tenerife cannot confirm the booking.
By clicking “PAY NOW”, the User confirms that they are authorised to use the selected payment method.
6. SERVICE DELIVERY
The services offered by Isla Surf School Tenerife are provided at the date, time and location selected by the User during the booking process and confirmed by Isla Surf School Tenerife.
Once the booking has been confirmed, the User will receive an email containing the booking confirmation and all relevant information regarding the contracted service.
The User is responsible for arriving at the agreed meeting point at the scheduled time. Failure to attend the activity at the agreed time shall be considered a no-show and will be subject to the cancellation policy published on this Website.
If, due to unforeseen circumstances, adverse weather conditions or force majeure, Isla Surf School Tenerife is unable to provide the booked service, the User will be informed as soon as possible. In such cases, the Company may offer an alternative date or, where appropriate, a full refund of any amounts already paid.
7. CORRECTION OF INPUT ERRORS
If the User detects any error in the information provided during the booking process, they may request its correction by contacting Isla Surf School Tenerife using the contact details available on the Website or through the contact form.
Before clicking “PAY NOW”, the User has the opportunity to review and modify all booking details, including the selected services and personal information.
For further information regarding the User’s right to rectify personal data, please refer to our Privacy Policy, in accordance with Regulation (EU) 2016/679 (GDPR) and the applicable Spanish data protection legislation.
8. CANCELLATIONS, REFUNDS AND RIGHT OF WITHDRAWAL
When the User contracts services through this Website, they are entitled to the rights granted by applicable consumer protection legislation.
In accordance with Article 103 of the Spanish General Consumer Protection Act (Royal Legislative Decree 1/2007), the statutory right of withdrawal does not apply to leisure activities or services that are to be provided on a specific date or within a specific period, including surf lessons, water sports activities and equipment hire booked through this Website.
Therefore, once a booking has been confirmed, cancellations and refunds shall be governed exclusively by the Booking Policy published on this Website.
If Isla Surf School Tenerife cancels a booked activity due to adverse weather conditions, safety reasons or circumstances beyond its reasonable control, the User may choose between:
Refunds, where applicable, will be processed using the same payment method used for the original booking, unless otherwise agreed between the parties.
8. DEFECTIVE SERVICES AND REFUNDS
If the User considers that the service provided does not conform to the booking confirmation or has not been delivered in accordance with the agreed conditions, they must notify Isla Surf School Tenerife as soon as possible using the contact details available on the Website.
Each case will be reviewed individually and, where appropriate, Isla Surf School Tenerife may offer:
Any approved refund will be processed as soon as reasonably possible and, in any event, within 14 days of confirmation.
Refunds will be made using the same payment method used for the original booking, unless otherwise agreed.
Nothing in these Terms shall affect the statutory rights granted to consumers under applicable legislation.
Service Guarantee
Isla Surf School Tenerife undertakes to provide all services with reasonable care, professionalism and in accordance with the description published on the Website.
Should the User consider that the contracted service has not been provided as agreed, they must notify Isla Surf School Tenerife without undue delay so that the matter can be investigated and an appropriate solution offered.
Where equipment supplied by Isla Surf School Tenerife is found to be defective, it will be repaired or replaced as soon as reasonably possible to ensure the safe continuation of the activity.
9. LIMITATION OF LIABILITY
Unless otherwise required by law, Isla Surf School Tenerife shall not be liable for:
In particular, Isla Surf School Tenerife shall not be liable for:
Force majeure includes, but is not limited to:
Where a force majeure event occurs, Isla Surf School Tenerife’s obligations shall be suspended for the duration of the event and fulfilled as soon as reasonably possible thereafter.
10. WRITTEN COMMUNICATIONS AND NOTICES
By using this Website, the User agrees that most communications with Isla Surf School Tenerife will be carried out electronically, either by email or through notices published on the Website.
For contractual purposes, the User agrees to this electronic means of communication and acknowledges that all contracts, notices, information and other communications sent electronically by Isla Surf School Tenerife satisfy any legal requirement that such communications be made in writing. This provision does not affect any statutory rights of the User.
The User may contact Isla Surf School Tenerife using the contact details provided in these Terms or via the contact form available on the Website.
Unless otherwise required by law, Isla Surf School Tenerife may also contact or notify the User by email or by the postal address provided during the booking process.
11. WAIVER
No failure or delay by Isla Surf School Tenerife in exercising any right or remedy under these Terms shall constitute a waiver of that or any other right or remedy, nor shall it relieve the User from complying with their obligations.
Any waiver by Isla Surf School Tenerife of any provision of these Terms shall only be effective if expressly stated in writing and communicated to the User.
12. SEVERABILITY
Should any provision of these Terms be declared invalid or unenforceable by a final decision of a competent authority, the remaining provisions shall remain in full force and effect.
13. ENTIRE AGREEMENT
These Terms, together with any documents expressly referred to herein, constitute the entire agreement between the User and Isla Surf School Tenerife regarding the purchase of products and/or services and supersede any previous agreements, understandings or representations, whether oral or written.
Both the User and Isla Surf School Tenerife acknowledge that they have entered into this agreement without relying on any representation or statement not expressly included in these Terms.
14. DATA PROTECTION
Any personal data provided by the User during the booking or purchase process will be processed in accordance with the Website’s Privacy Policy.
By accessing, browsing or using the Website, the User consents to the processing of such personal data and confirms that all information provided is accurate and truthful.
15. GOVERNING LAW AND JURISDICTION
These Terms, together with the access to and use of this Website, shall be governed by the laws of Spain.
Any dispute arising out of or relating to the use of the Website, the interpretation of these Terms or any booking made through the Website shall be submitted to the non-exclusive jurisdiction of the Spanish Courts and Tribunals.
16. COMPLAINTS AND CLAIMS
Users may submit any complaints, claims or suggestions by using the contact details provided in the General Information section of these Terms.
Official complaint forms are available to consumers upon request and may be obtained by contacting Isla Surf School Tenerife.
In accordance with Regulation (EU) No. 524/2013 on Online Dispute Resolution (ODR), consumers may also resolve disputes through the European Commission’s Online Dispute Resolution platform:
https://ec.europa.eu/consumers/odr/
These Terms and Conditions of Sale were created on 9 July 2026.
